FAQs

Frequently Asked Questions (FAQs)

  1. How do I place an order?
    To place an order, simply browse our website, select the items you want to purchase, and add them to your shopping cart. Proceed to checkout, where you will enter your shipping and payment information to complete your order.

  2. Can I cancel or modify my order after it has been placed?
    Once an order has been placed, it cannot be cancelled or modified. However, you may return or exchange items according to our Return, Exchange & Refund Policies.

  3. How long will it take to receive my order?
    Orders are typically processed and shipped within 1-2 business days. Delivery times vary depending on your location and the shipping method selected at checkout. You will receive a tracking number via email once your order has shipped.

  4. What payment methods do you accept?
    We accept all major credit cards Visa, Mastercard, American Express, Rupay.

  5. What is your return policy?
    Our return policy allows for returns of unworn, unwashed, and undamaged items within 2 days of the delivery date. Please refer to our Return, Exchange & Refund Policies for detailed instructions.

  6. How do I return or exchange an item?
    To initiate a return or exchange, please contact our customer service team to request a return. You will receive further instructions on how to proceed.

  7. How can I contact customer service?
    You can contact our customer service team by email at dmoonsocean@gmail.com or by filling out the contact form on our website. We strive to respond to all inquiries within 24 hours.

    If you have any other questions or concerns, please don't hesitate to reach out to us. We're here to help!